St. James Manor makes use of app to fulfill additional nursing wants throughout pandemic

St. James Manor in Crete, Illinois, presents 24-hour expert nursing, short-term rehabilitation, assisted residing, reminiscence care and long-term companies. St. James follows U.S. Facilities for Illness Management and Prevention tips for preserving residents and employees secure throughout the COVID-19 pandemic and is dedicated to recommending vaccinations towards the virus for them.


The manor has a big employees of licensed nursing assistants (CNAs), LPNs and RNs who take care of residents inside 4 separate models. With the virus spreading all through the group to nursing houses, the ability has doubled down on an infection management work. Plus, it has targeted on coaching and retraining employees and residents to assist deal with the unfold of the virus.

“Managing our employees throughout the pandemic turned a problem,” stated Tiffany Hardy, LPN, assistant director of nursing at St. James Manor. “Residents wanted extra acute-care and security precautions, whereas our employees wanted to be wholesome. The employees additionally wanted some aid to offer continued protection of residents throughout this pandemic.”

The manor skilled call-outs from employees members who had been both sick, in quarantine or overworked. Monitoring COVID-19 testing and the outcomes of the assessments for employees turned an extra problem in managing the ability.


To assist assist its operation, St. James Manor turned to staffing firm ShiftMed, which makes use of digital communications, IT and a cell app in its work.

“They supply us entry to certified healthcare professionals who’re licensed and accessible to fill open shifts,” Hardy stated. “Their portal permits a number of customers to have entry to the greater than 300,000 healthcare professionals inside their system. We’ve got a number of accounts to assist every facility handle the person staffing wants of every unit at St. James Manor.

“The portal provides us a high-level view of all upcoming shifts on one unified web page. We do not have to trip with the caregiver to substantiate their shift. We will evaluation and make sure shifts anytime, wherever.”

Tiffany Hardy, LPN, St. James Manor

“The credentialing packet helps us observe the COVID-19 testing and outcomes of all assessments of all of the caregivers offered by ShiftMed,” she continued. “ShiftMed is ready to adhere on to the continually altering necessities of the State Well being Division for COVID-19 screening and permit St. James Manor to simply present to the state the standing of all healthcare professionals screening.”


ShiftMed works to recruit, rent and onboard credentialed medical professionals in order that St. James Manor has shifts lined. Their staffing system helps the manor predictably employees up and down primarily based on its wants.

“Utilizing ShiftMed, we submit our wants for employees through telephone, textual content or e-mail,” Hardy defined. “If we get a call-out in the course of the evening, we are able to submit these wants instantly and have decision once we want it. Lots of of credentialed healthcare professionals are immediately alerted to the open shifts. Caregivers can settle for the shift that they like to work.”

When a shift is crammed, digital credentials of the nursing skilled are verified and delivered to St. James Manor prematurely. Healthcare professionals who constantly work on the facility get first selection, leading to excessive continuity of care, Hardy added.

The ShiftMed cell app pushes 12-hour, 6-hour and 1-hour reminders to the healthcare skilled with up-to-the-minute GPS monitoring. Healthcare professionals sometimes arrive on time. The app lets St. James employees know when the professionals enter the ability, due to the GPS.

Nursing supervisors, administration and schedulers all use the ShiftMed portal to publish, verify and assure shifts and obtain caregiver credentials. The state requires reporting of staffing metrics, that are simply obtained by way of the ShiftMed app, Hardy added.


“It is crucial that we are able to determine the most-needed shift and useful resource kind – for instance, in a single day CNAs [are] wanted greater than daytime LPNs,” Hardy stated. “St. James Manor was in a position to see the most-needed shift to assist appropriately.

“Managing the schedule by way of the portal has offered an answer that enables everybody to see the identical info in actual time,” she continued. “The portal provides us a high-level view of all upcoming shifts on one unified web page. We do not have to trip with the caregiver to substantiate their shift. We will evaluation and make sure shifts anytime, wherever. Whether or not we’re engaged on the ground or on the scheduling desk, we are able to entry the portal from a cell phone or desktop pc.”


Healthcare supplier organizations want to make use of automated scheduling software program, as a result of managing shifts manually is nearly inconceivable at this time, particularly with the coronavirus pandemic, Hardy suggested.

“Many caregivers are afraid to return to work due to the virus,” she concluded. “With a scheduling answer that connects to a whole bunch of 1000’s of obtainable, credentialed caregivers, your facility will be capable of fill open shifts rapidly and precisely.”

Twitter: @SiwickiHealthIT
Electronic mail the author: [email protected]
Healthcare IT Information is a HIMSS Media publication.

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