Privateness considerations raised about NHS take a look at and hint name centres

Considerations have been raised that workers engaged on NHS take a look at and hint name centres used their private electronic mail accounts to deal with people’ well being information. 

The difficulty was raised by a former worker of outsourcing big Sitel, which runs a big a part of the take a look at and hint name centre operation.

She informed PoliticsHome, that managers instructed name handlers to make use of their very own electronic mail accounts to ship case info for assessment as a result of the inner techniques made it unmanageable for particulars to be shared securely by way of their on-line platform.

The whistleblower believed the follow was in breach of the EU’s Common Knowledge Safety Rules (GDPR).

A spokesperson on the Info Commissioner’s Workplace (ICO) confirmed it’s investigating the grievance.


The previous workers member stated it was seemingly that non-public info, together with names, date of births, telephone numbers and NHS numbers, was being despatched by way of private electronic mail accounts.


It’s not the primary time the NHS take a look at and hint programme has confronted controversy. The contract tracing app was affected by quite a few software program points together with a bug that meant the system didn’t ship notifications to customers who ought to have self-isolated.

Considerations have been additionally raised concerning the vulnerability of well being information when take a look at and hint contracts service firm, Serco was hit by a ransomware assault.

The European Fee lately granted the UK preliminary information entry on the premise that its information safety guidelines are “primarily equal” to the EU’s GDPR and Regulation Enforcement Directive (LED). 


A Division of Well being and Social Care spokesperson stated: “We anticipate the very best commonplace of our suppliers and anticipate them to totally comply with their obligations in regard to their information safety necessities.”

A Sitel spokesperson stated: “We’re at present investigating the suggestion that sure group members have used private electronic mail accounts in the midst of their work.

“That is one thing we take very severely and a number of controls are in place to stop this from taking place. Any actions taken by group members that aren’t in compliance with our controls might be addressed via the suitable channels and according to our inner insurance policies.”

Pascale Robinson, campaigns officer at We Personal It stated: “These revelations about Sitel’s practices are stunning. However sadly they don’t seem to be shocking. All through the pandemic we have seen quite a few reviews of personal firms concerned in working England’s damaged contact tracing system participating in dodgy practices in terms of managing information.

“Contact tracing is delicate, delicate work, and it requires the utmost dedication to finest follow of information safety. It is disappointing to see that this seems to not have been adopted by one of many firms instantly concerned within the administration of the system.” 

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