At MemorialCare, digital well being program allows turnaround for melancholy sufferers

MemorialCare Well being System, based mostly in Fountain Valley, California, is at all times in search of methods to assist its group by offering significant health-and-wellness companies.

THE PROBLEM

With the onset of the COVID-19 pandemic and subsequent isolating results of lockdowns and social distancing, MemorialCare started seeing an inflow of psychological well being and substance use dysfunction sufferers throughout the group and past.

This enhance, coupled with sufferers’ worry of visiting physicians in particular person in the course of the pandemic, made MemorialCare search for a digital resolution that may allow employees to assist the group by addressing psychological well being and substance use dysfunction on demand.

PROPOSAL

The well being system discovered psychological well being IT vendor SilverCloud Well being.

“With social distancing and the excessive value of psychological well being companies, it was necessary to companion with a corporation that would assist us resolve these issues and supply clinically backed remedy to our group,” stated Dr. Mark Schafer, CEO of MemorialCare Well being System.

“The worth proposition that SilverCloud provides breaks down limitations and improves outcomes by offering evidence-based, on-demand psychological well being options to numerous affected person populations.”

With regards to psychological healthcare, challenges with entry lengthy have been a barrier to sufferers getting the care they want, after they want it. SilverCloud eliminates these limitations, Schafer stated, by bringing many years of medical analysis along with easy-to-use know-how to ship a set of evidence-based behavioral and psychological well being packages which can be scalable throughout massive, numerous populations.

“The platform can be utilized in tandem with conventional care as an interim software whereas ready to see a supplier, or as a self-guided useful resource that delivers the identical or higher outcomes as face-to-face remedy,” he stated. “Out there 24/7, with asynchronous help from coaches if wanted, customers have on-demand entry to options that assist them really feel higher.”

MEETING THE CHALLENGE

MemorialCare appeared to the psychological well being platform as a responsive resolution to enhance the well being and happiness of its sufferers whereas lowering the pressure of the rising psychological well being burden by creating one other means to fulfill the demand with clinically efficient care.

“At MemorialCare, we imagine that caring for psychological well being is equally as necessary as treating bodily well being,” Schafer said. “Along with providing a diversified suite of healthcare companies to reinforce total wellness, partnering with like-minded organizations reminiscent of SilverCloud helps to advance this mission.”

“The platform is backed by 17 years of medical analysis and greater than 30 peer-reviewed research, delivering outcomes equal to conventional face-to-face remedy.”

Dr. Mark Schafer, MemorialCare Well being System

The MemorialCare Innovation Fund, the funding arm of MemorialCare, helped fund the preliminary launch of the SilverCloud platform.

The platform’s on-line packages purpose to assist handle anxiousness, melancholy, stress and sleep for each particular person’s psychological well being challenges and targets. Residents in Los Angeles and Orange Counties can enroll on-line without charge and take part in digital remedy at any tempo in modules accessible at any time on a smartphone, pill or pc.

“When customers enroll, they take a seven-question wellbeing quiz and obtain a rating based mostly on their solutions, which helps establish personalised packages that greatest match every particular person’s particular wants and targets,” Schafer defined. 

“Common program size is eight to 10 weeks. The platform is backed by 17 years of medical analysis and greater than 30 peer-reviewed research, delivering outcomes equal to conventional face-to-face remedy.”

MemorialCare just lately made the choice to develop past its affected person inhabitants and supply entry to all residents residing in Orange and Los Angeles counties without charge. 

With the COVID-19 pandemic severely impacting the group’s well being and wellbeing, the well being system additionally just lately added a brand new unique module – coping with the emotional challenges attributable to COVID-19 – as a part of the free providing to the group.

By signing up for the platform by way of MemorialCare, the free program doesn’t require a health care provider’s order. It will be accomplished at any tempo by contributors, and it is accessible by way of browser anytime on smartphone, pill or pc.

“Simply accessible by way of a hyperlink on our web site and communicated by way of e mail and different digital channels to our sufferers and communities, the numbers have proven us there’s a want for digital psychological well being help and that individuals are fascinated with accessing psychological healthcare from the privateness of their houses,” Schafer stated. 

“Neighborhood members who’re current sufferers are built-in by way of MemorialCare’s Epic EHR platform, giving suppliers the power to help a affected person’s progress with the platform.”

RESULTS

“We’re inspired by the optimistic suggestions up to now that we have obtained about this free program,” Schafer stated.

Since MemorialCare expanded the attain of this system in February 2021, the well being system has had 525 new signups. Because the begin of this system final 12 months, the well being system has seen 75% of melancholy sufferers utilizing the digital psychological well being program go into remission inside 90 days. Greater than 27% of enrolled customers because the partnership started in July 2019 are built-in by way of the Epic EHR.

ADVICE FOR OTHERS

“My recommendation to healthcare organizations is to search out and implement options that assist break down limitations to entry,” Schafer suggested. “The digital nature of digital psychological well being remedy permits for folks in have to entry high quality care, notably necessary in the course of the COVID-19 pandemic.”

Twitter: @SiwickiHealthIT
Electronic mail the author: [email protected]
Healthcare IT Information is a HIMSS Media publication.

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