Digital well being instruments aren’t efficient as standalone options, knowledgeable says

Whereas digital well being is essential in filling the gaps in healthcare entry by connecting with sufferers past bodily care amenities, it might not work by itself, says a consulting knowledgeable at healthcare entry firm Axios Worldwide.

A panel dialogue chaired by the corporate in early April, titled “Making healthcare entry sustainable: Enhancing the affected person expertise throughout and past the pandemic”, delivered insights into how digital well being options allow sustainable healthcare entry in Malaysia.

Moderated by Dishen Kumar, anchor of Astro AWANI’s Well being Issues, the panel comprised Roshel Jayasundera, senior director of International Consulting at Axios Worldwide and Dato’ Dr. Mohamed Ibrahim Wahid, advisor scientific oncologist at Beacon Hospital.


Noncommunicable illnesses, which make up 74% of Malaysia’s deaths, is costing the nation over RM8.9 billion ($2 billion) in productiveness losses, in line with the World Well being Group.

Amongst methods to plug these losses is thru the adoption of digital well being options, a “robust enabler” within the healthcare entry ecosystem that connects sufferers with stakeholders and ensures care sustainability, particularly in out-of-hospital settings.

Nonetheless, digital well being instruments should be complemented with their human factor to maximise advantages for sufferers, in line with Jayasundera.

“Whereas digitalisation can streamline operations and optimise assets, they continue to be as enablers; they wouldn’t work as effectively – or as successfully – in the event that they have been a standalone resolution,” Jayasundera mentioned.

“With out the human factor, any self-reported data added to the digital platform by the affected person would start and finish with them. By proactively triggering a response based mostly on knowledge entered, the human issue behind a digital platform performs a big position in maximising well being advantages for sufferers,” she added.


Jayasundera’s level was beforehand echoed by Dr Helmi Zekaria, CEO of AIME and committee member of Selangor’s COVID-19 job power. Throughout a dialogue within the HIMSS APAC Malaysia Digital Well being Summit final 12 months, Zekaria mentioned digital improvements for healthcare should be “people-centric” for each supplier and purchasers.

Malaysian well being suppliers have been fast to undertake digital well being options when group restrictions have been mounted in opposition to the coronavirus pandemic. The earliest amongst them was Sunway Medical Centre which supplied teleconsultations at the beginning of the country-wide lockdown. It additionally developed a affected person portal to facilitate bookings and retrieval of radiology outcomes on-line.


“Our efforts – be they digital or bodily – ought to attain sufferers no matter the place they’re. Therefore, equal emphasis must be positioned on bodily channels that help offering the continuum of care with sufferers exterior of healthcare establishments, and assist relieve the capability burdens confronted by hospitals, which has been exacerbated by the continued pandemic,” mentioned Jayasundera.

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