How a pure catastrophe spurred one supplier to optimize its IT with managed providers

California’s Santa Rosa Group Well being, a federally certified well being heart, serves greater than 40,000 uninsured and underinsured folks within the better Santa Rosa space.

THE PROBLEM

In 2017, the Tubbs Hearth destroyed 6,000 properties and the supplier group’s largest well being heart, which served half of its sufferers. The devastation traumatized employees, sufferers and the neighborhood. It took months to place out the hearth, and Santa Rosa Group Well being needed to reorganize on a dime.

“We opened three new websites inside 4 months, one everlasting and two short-term, and needed to create a centralized name heart,” mentioned Naomi Fuchs, CEO of Santa Rosa Group Well being. “We confronted inner IT challenges and monetary pressures as we redid our telephone and laptop techniques and opened these new clinics.”

Add to the situation citywide infrastructure harm and outages.

“Since we’re in a high-risk wildfire zone, our electrical firm proactively shuts down energy with solely 24 hours’ discover,” Fuchs mentioned. “We now have turbines available at our three largest clinics. In 2018, we evacuated for per week and arrange our administrative providers some other place due to close by wildfires. Then, in 2019, our newly rebuilt Vista clinic opened. Shortly