How to Build a Patient Experience We All Want and Need

The way patients access – or need and want to access – care has been permanently altered. Accenture recently surveyed 2,700 patients and found that 60% said they want to continue meeting with healthcare providers and manage their conditions using technology implemented as a result of COVID-19. Physicians are likewise on board, based on findings published in Gastroenterology. According to that report, 88% of clinicians at a large practice rated video visits as better/as good as face-to-face appointments. Telephone appointments came in at 41% versus in-person appointments.

This evolution in patient preferences calls for a new approach to the patient experience. While the pandemic has accelerated the adoption of digital tools, it’s an important time to reassess them for long-term success. A ssurvey of health systems professionals conducted by the Center for Connected Medicine and HIMSS found that fewer than 1 in 3 respondents believe their organization is providing best-in-class digital experiences for patients.

Integrating digital tools and solutions onto a cohesive platform is key to building comprehensive patient experiences. That platform can more easily meet these new patient demands while also helping to reduce the cost of care delivery. Here’s how health systems can build a digital