UAE’s health ministry relaunches smart patient platform

A smart patient platform that aims to centralise healthcare services provided by the United Arab Emirates (UAE) as well as patient information has been relaunched this week.

Led by the UAE’s Ministry of Health and Prevention (MoHAP), the updated version of SHEFAA – taken from the Arabic word for “healing” – will serve as a digital communication hub between service providers and patients. Supported by user information via the MoHAP’s Wareed system – which covers all of the ministry’s centres and hospitals within a single network – SHEFAA will serve as the main reference tool for access to medical and clinical information, as well as patient medical records.

Residents in the country have the option to log in to governmental websites and apps with a single login called UAE Pass; this can also be used on the SHEFAA platform, with users being able to get smart treatment services as well as any updates of its own medical record. The platform is set to also offer health education and guidance, questionnaires and opinion polls, an e-payment feature for various services, lab test reports and results, plus a live chat option.


The relaunch of SHEFAA comes as the