Northwell Health adds real-time bed visibility technology in preparation for COVID-19 surge

New York’s largest healthcare provider, Northwell Health, has added real-time bed visibility to its 19 facilities through a partnership with TeleTracking Technologies, a care coordination support company.

The extended agreement centralizes Northwell’s operations into one location through TeleTracking’s command center. It will give the health system the capability to see all available beds across its network.

TeleTracking’s data has the capacity to expedite bed turnover, improve the patient discharge process, automate workflows and enhance communications, according to the announcement.


Early on in the pandemic, New York City was an epicenter for COVID-19 and at one point it had roughly 5% of the world’s confirmed cases.

As a major provider in the area, Northwell Health was charged with managing a significant number of those patients. The number of COVID-19 hospitalizations throughout the health system went from 49 on March 16 to a peak of 3,425 on April 7, according to Northwell

The health system took creative measures in adding to its patient capacity by taking what was once a 4,000 acute-care bed system to creating nearly 2,000 more beds in lobbies, auditoriums, conference rooms, operating rooms, catheterization labs, endoscopy suites and other procedure rooms.

“We worked tirelessly