Google Cloud, Amwell foresee a ‘new narrative’ of virtual care

The COVID-19 crisis has spotlighted the vital role telehealth can play in ensuring seamless access to care. But until recently, much attention has been paid to how telehealth could imitate in-person services.

Now, said Amwell President and co-CEO Dr. Roy Schoenberg at a HLTH VRTL 2020 conversation, the industry has the opportunity to open up a “new narrative” of what virtual care can look like.

In a discussion moderated by former Cleveland Clinic CEO Toby Cosgrove, Schoenberg spoke alongside Google Cloud director of healthcare solutions Aashima Gupta.

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“There’s a collective realization in the industry that the future will not look like the past,” said Gupta during the panel – predicting that cloud and artificial intelligence will “revolutionize telemedicine as we know it.”

Three key themes are emerging about the future of health services, she said: Care will be tied to people, not places; everyday life will have a new context of care; and technologies such as AI and machine learning will help with human productivity.

“Telehealth is turning a corner right in front of our eyes,” said Schoenberg in a statement to Healthcare IT News.